Strategic Micro Systems, LLC ("SMS," "we," "us," or "our") is a managed IT services provider headquartered in Parsippany, New Jersey. We operate the website stmicro.net and deliver managed IT, cybersecurity, cloud, VoIP, and AI consulting services to businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our interactive tools, or otherwise engage with us online.
This policy applies to data collected through our marketing website. If you are an existing SMS managed services client, the handling of your business data, systems data, and support interactions is governed by your Master Services Agreement (MSA) or Statement of Work (SOW), not this policy.
1. Information We Collect
Information You Provide Directly
When you fill out a contact form, book a strategy session, download a resource, complete an assessment, or otherwise interact with us, we may collect:
- Name and job title
- Business email address
- Phone number
- Company name, size, and industry
- Information you provide through form submissions, messages, or interactive tools (such as our AI Readiness Assessment)
Information Collected Automatically
When you visit our website, we automatically collect certain technical and behavioral data, including:
- IP address and approximate geolocation
- Browser type, version, and language
- Operating system and device type
- Referring URL, pages visited, and navigation path
- Time spent on pages, scroll depth, and click behavior
- Screen resolution and viewport size
Information from Third-Party Sources
We may receive limited information from third-party platforms where you interact with our content, such as LinkedIn or Facebook, if you click on our ads or visit our profiles. This data is typically limited to campaign performance metrics and does not include personally identifiable information unless you submit it directly.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule consultations
- Deliver assessment results and personalized recommendations from interactive tools
- Send relevant communications about our services, events, and resources (with your consent)
- Analyze website traffic and optimize user experience
- Improve our website content, tools, and service offerings
- Protect against fraud, abuse, or unauthorized access
- Comply with applicable legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We do not share your personal information for cross-context behavioral advertising. We may share your information only in the following limited circumstances:
- Service providers and processors: We use trusted third-party tools to operate our business. These currently include HubSpot (CRM and email marketing), PostHog (website analytics and session replay), Calendly (appointment scheduling), Vercel (website hosting), and Google (analytics, maps, and advertising). Each provider is contractually obligated to process your data only as directed by us and to maintain appropriate security measures.
- Legal requirements: When required by law, regulation, subpoena, court order, or other legal process applicable in New Jersey or federal jurisdictions.
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets. In such an event, we will notify affected users before personal information is transferred and becomes subject to a different privacy policy.
- Protection of rights: When we believe disclosure is necessary to protect the rights, property, or safety of SMS, our users, or others.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to understand how visitors interact with our site. These include:
- Strictly necessary cookies: Required for the website to function properly. These cannot be disabled.
- Analytics cookies: Help us understand traffic patterns, page performance, and user behavior so we can improve the site. This includes PostHog session recordings, which capture anonymized browsing behavior (mouse movements, clicks, and scroll patterns) but do not record keystrokes in password fields or capture sensitive form data.
- Marketing cookies: Used to measure advertising campaign effectiveness and deliver relevant content. These are only activated with your consent.
You can control cookies through your browser settings or through our cookie preferences (when available). Disabling analytics or marketing cookies will not affect core website functionality. Disabling strictly necessary cookies may prevent the site from loading properly.
5. Do Not Track and Opt-Out
Some web browsers transmit "Do Not Track" (DNT) signals. There is currently no uniform standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals, but we respect your choices through our cookie controls and the opt-out mechanisms described in this policy.
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly. Opting out of marketing emails will not affect transactional communications related to an active service engagement.
6. Data Security
As a cybersecurity services provider, we hold ourselves to the same standards we set for our clients. We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS 1.2+), encrypted storage at rest, role-based access controls, multi-factor authentication for administrative systems, regular vulnerability assessments, and employee security awareness training.
No method of electronic transmission or storage is 100% secure. While we apply rigorous security practices, we cannot guarantee absolute security against all threats. In the event of a data breach affecting your personal information, we will notify you and applicable regulatory authorities as required by New Jersey law and other applicable regulations.
7. Data Retention
We retain your personal information based on the type of data and the purpose for which it was collected:
- Contact form submissions and consultation requests: Retained in our CRM for up to 3 years from last interaction, or until you request deletion.
- Email marketing contacts: Retained until you unsubscribe. After unsubscription, your email is retained on our suppression list to ensure we do not contact you again.
- Assessment and tool results: Retained for up to 2 years.
- Website analytics data: Retained in aggregated or anonymized form. Individual session data is typically retained for up to 12 months.
When data is no longer needed, it is securely deleted or irreversibly anonymized.
8. Your Privacy Rights
For New Jersey Residents
Under the New Jersey Data Privacy Act (NJDPA), which took effect January 15, 2025, New Jersey residents have specific rights regarding their personal data:
- The right to confirm whether we are processing your personal data and to access that data
- The right to correct inaccuracies in your personal data
- The right to delete personal data you have provided to us or that we have obtained about you
- The right to obtain a portable copy of your personal data in a readily usable format
- The right to opt out of the processing of your personal data for targeted advertising, sale, or profiling that produces legal or similarly significant effects
We do not sell personal data and do not use personal data for profiling that produces legal or similarly significant effects.
For All Users
Regardless of your location, you may:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent for data processing where consent is the legal basis
To exercise any of these rights, contact us at contact@stmicro.net or call (973) 335-8800. We will respond to verified requests within 45 days. If we need additional time, we will notify you of the extension and the reason. We will not discriminate against you for exercising your privacy rights.
9. Use of AI Tools
As an AI-first managed service provider, we may use artificial intelligence tools to improve our website experience, generate content, and deliver interactive features such as our AI Readiness Assessment. When you interact with AI-powered features on our site, the data you provide may be processed by AI systems to generate results or recommendations. We do not use your personal data to train third-party AI models. Any AI-processed data is subject to the same security, retention, and privacy protections described in this policy.
10. Third-Party Links and Services
Our website contains links to third-party websites and services, including our client support portal (hosted by ScreenConnect), scheduling tools (Calendly), and social media profiles. These services operate under their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy policies of any third-party service before providing personal information.
11. Cross-Border Data Processing
Our website is hosted in the United States, and our third-party service providers may process data in the United States or other countries. If you are accessing our website from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer. We ensure that all third-party processors maintain appropriate data protection safeguards.
12. Children's Privacy
Our website and services are directed at businesses, not consumers, and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will promptly delete that information.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your data is handled, please contact us:
Strategic Micro Systems, LLC
111 Littleton Rd, Suite 201
Parsippany, NJ 07054
(973) 335-8800
contact@stmicro.net